Refund policy

Thank you for shopping at .deal. We want you to be completely satisfied with your purchase. Since we ship our premium products directly from our US-based fulfillment centers, we offer a straightforward and customer-friendly return process.

1. 30-Day Return Window You have 30 days from the date you received your item to request a return or refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return Do not send your purchase back to the manufacturer or the return address on the shipping label without contacting us first. To start a return, please follow these steps:

  • Email our customer support team at dotdealdot@gmail.com.

  • Include your Order Number (e.g., #1001) and the reason for the return.

  • If the item arrived damaged or defective, please attach a clear photo or a short video of the issue.

Once your request is approved, our team will provide you with the exact return shipping address and further instructions.

3. Damaged, Wrong, or Defective Items If your product arrives damaged, broken, or if you received the wrong item, please notify us within 7 days of delivery. In most cases involving defective or damaged products, we will issue a full refund or send a replacement free of charge, without requiring you to ship the broken item back.

4. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item received), we will cover the return shipping costs or issue a direct refund.

  • If the return is due to a change of mind (e.g., you no longer want the item), the customer will be responsible for paying the return shipping costs to our designated facility. Shipping costs are non-refundable.

5. Refunds Once we receive and inspect your return (or approve your photo/video evidence), we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed immediately, and a credit will automatically be applied to your original method of payment within 5-7 business days.

6. Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at dotdealdot@gmail.com.